/* ============================================
   CHATBOT - PALETA INSTITUCIONAL UE RAFAEL BUCHELI
   Versión optimizada: mejor responsive, accesibilidad y rendimiento
   ============================================ */
:root {
  /* Paleta institucional */
  --azul-institucional: #1F2366;
  --azul-complementario: #2E4FA3;
  --amarillo-institucional: #F6BE00;
  --gris-neutro: #888B93;
  --gris-claro: #D9DADD;
  --blanco: #FFFFFF;

  /* WhatsApp */
  --whatsapp: #25d366;
  --whatsapp-dark: #1da851;

  /* Colores de apoyo */
  --success: #10b981;
  --warning: #F6BE00;      /* amarillo institucional */
  --danger: #ef4444;
  --purple: #8b5cf6;

  /* Fondos y sombras */
  --bg-chat: #ffffff;
  --bg-msg: #f3f4f6;
  --text-main: #000000;
  --text-sub: #5d5d5c;
  --shadow: 0 8px 30px rgba(31, 35, 102, 0.08);
  --shadow-heavy: 0 15px 35px rgba(31, 35, 102, 0.15);

  /* Transición estándar */
  --transition: 0.3s cubic-bezier(0.175, 0.885, 0.32, 1.275);
}

* {
  box-sizing: border-box;
  margin: 0;
  padding: 0;
}

body {
  font-family: 'Poppins', 'Segoe UI', system-ui, -apple-system, sans-serif;
  background: #f5f7fa;
  min-height: 100vh;
}

/* ============================================
   ANIMACIONES
============================================ */
@keyframes fadeIn {
  from { opacity: 0; transform: translateY(10px); }
  to { opacity: 1; transform: translateY(0); }
}

@keyframes pulse {
  0% { box-shadow: 0 0 0 0 rgba(31, 35, 102, 0.4); }
  70% { box-shadow: 0 0 0 15px rgba(31, 35, 102, 0); }
  100% { box-shadow: 0 0 0 0 rgba(31, 35, 102, 0); }
}

@keyframes shake {
  0%, 100% { transform: translateX(0); }
  25% { transform: translateX(-5px); }
  75% { transform: translateX(5px); }
}

@keyframes popIn {
  0% { transform: scale(0.9); opacity: 0; }
  100% { transform: scale(1); opacity: 1; }
}

@keyframes slideInRight {
  from { opacity: 0; transform: translateX(20px); }
  to { opacity: 1; transform: translateX(0); }
}

@keyframes typing {
  0%, 100% { transform: translateY(0); opacity: 0.5; }
  50% { transform: translateY(-5px); opacity: 1; }
}

@keyframes statusPulse {
  0% { box-shadow: 0 0 0 0 rgba(37, 211, 102, 0.8); }
  70% { box-shadow: 0 0 0 6px rgba(37, 211, 102, 0); }
  100% { box-shadow: 0 0 0 0 rgba(37, 211, 102, 0); }
}

@keyframes floatUp {
  0% { transform: translateY(30px) scale(0.8); opacity: 0; }
  100% { transform: translateY(0) scale(1); opacity: 1; }
}

@keyframes floatNotification {
  0% {
    transform: translateY(-50%) translateX(-20px) scale(0.9);
    opacity: 0;
  }
  50% {
    transform: translateY(-50%) translateX(0) scale(1.05);
    opacity: 1;
  }
  100% {
    transform: translateY(-50%) translateX(0) scale(1);
    opacity: 1;
  }
}

@keyframes bounceIn {
  0% { transform: scale(0.3); opacity: 0; }
  50% { transform: scale(1.05); opacity: 1; }
  70% { transform: scale(0.9); }
  100% { transform: scale(1); opacity: 1; }
}

@keyframes rotateOpen {
  0% { transform: rotate(0deg); }
  100% { transform: rotate(135deg); }
}

@keyframes gentlePulse {
  0% { transform: scale(1); box-shadow: 0 5px 15px rgba(37, 211, 102, 0.3); }
  50% { transform: scale(1.03); box-shadow: 0 8px 25px rgba(37, 211, 102, 0.5); }
  100% { transform: scale(1); box-shadow: 0 5px 15px rgba(37, 211, 102, 0.3); }
}

@keyframes spin {
  0% { transform: rotate(0deg); }
  100% { transform: rotate(360deg); }
}

@keyframes slideInLeft {
  from { opacity: 0; transform: translateX(-20px); }
  to { opacity: 1; transform: translateX(0); }
}

/* Respetar preferencias de reducción de movimiento */
@media (prefers-reduced-motion: reduce) {
  *, *::before, *::after {
    animation-duration: 0.01ms !important;
    animation-iteration-count: 1 !important;
    transition-duration: 0.01ms !important;
  }
}

.shake { animation: shake 0.2s ease-in-out 0s 2; }

/* ============================================
   CLASES UTILITARIAS REUTILIZABLES
============================================ */
/* Botón con efecto de brillo al hover (::before) */
.btn-shine {
  position: relative;
  overflow: hidden;
}
.btn-shine::before {
  content: '';
  position: absolute;
  top: 0;
  left: -100%;
  width: 100%;
  height: 100%;
  background: linear-gradient(90deg, transparent, rgba(255,255,255,0.3), transparent);
  transition: left 0.7s;
}
.btn-shine:hover::before {
  left: 100%;
}

/* Botón base interactivo */
.interactive-btn {
  transition: all var(--transition);
  cursor: pointer;
  border: none;
  outline: none;
  font-family: 'Poppins', sans-serif;
}
.interactive-btn:hover {
  transform: translateY(-2px) scale(1.02);
}
.interactive-btn:active {
  transform: translateY(0) scale(0.98);
}
.interactive-btn:focus-visible {
  outline: 2px solid var(--azul-institucional);
  outline-offset: 2px;
}

/* ============================================
   NOTIFICACIONES FLOTANTES
============================================ */
.floating-notification {
  position: absolute;
  top: 50%;
  left: -200px;
  transform: translateY(-50%);
  background: var(--blanco);
  padding: 12px 20px;
  border-radius: 25px;
  font-size: 14px;
  font-weight: 600;
  white-space: nowrap;
  box-shadow: var(--shadow-heavy);
  z-index: 10002;
  animation: floatNotification 0.5s cubic-bezier(0.175, 0.885, 0.32, 1.275) forwards;
  border: 2px solid;
  text-align: center;
  min-width: 180px;
  max-width: 220px;
  pointer-events: none;
  line-height: 1.4;
  display: flex;
  align-items: center;
  gap: 8px;
}

.floating-notification::before {
  content: '';
  position: absolute;
  top: 50%;
  right: -8px;
  transform: translateY(-50%);
  border-width: 8px 0 8px 8px;
  border-style: solid;
  border-color: transparent;
}

/* Colores por tipo */
.whatsapp-notification {
  border-color: var(--whatsapp);
  color: var(--whatsapp);
}
.whatsapp-notification::before {
  border-left-color: var(--whatsapp);
}

.form-notification {
  border-color: var(--amarillo-institucional);
  color: var(--amarillo-institucional);
}
.form-notification::before {
  border-left-color: var(--amarillo-institucional);
}

.chatbot-notification {
  border-color: var(--azul-institucional);
  color: var(--azul-institucional);
}
.chatbot-notification::before {
  border-left-color: var(--azul-institucional);
}

/* ============================================
   BOTÓN PRINCIPAL
============================================ */
.main-floating-btn {
  position: fixed;
  bottom: 25px;
  right: 25px;
  width: 70px;
  height: 70px;
  background: linear-gradient(135deg, var(--azul-institucional), var(--azul-complementario));
  color: white;
  border-radius: 50%;
  display: flex;
  align-items: center;
  justify-content: center;
  cursor: pointer;
  z-index: 10000;
  box-shadow: var(--shadow-heavy);
  transition: all 0.4s cubic-bezier(0.175, 0.885, 0.32, 1.275);
  font-size: 30px;
  border: none;
  outline: none;
}
.main-floating-btn:hover {
  transform: scale(1.1);
  box-shadow: 0 12px 35px rgba(31, 35, 102, 0.4);
}
.main-floating-btn:focus-visible {
  outline: 2px solid var(--blanco);
  outline-offset: 3px;
}
.main-floating-btn.active {
  transform: rotate(135deg);
  background: linear-gradient(135deg, var(--amarillo-institucional), #e5ac00);
  animation: rotateOpen 0.4s ease;
}
.pulse { animation: pulse 2s infinite; }

/* Tooltip del botón principal */
.main-tooltip {
  position: absolute;
  right: 85px;
  padding: 10px 18px;
  border-radius: 10px;
  font-size: 15px;
  font-weight: 600;
  color: white;
  white-space: nowrap;
  opacity: 0;
  visibility: hidden;
  transition: 0.4s all ease;
  pointer-events: none;
  transform: translateX(10px);
  background: var(--azul-institucional);
  box-shadow: 0 5px 15px rgba(0,0,0,0.1);
}
.main-tooltip::after {
  content: '';
  position: absolute;
  top: 50%;
  right: -6px;
  transform: translateY(-50%);
  border-width: 6px 0 6px 6px;
  border-style: solid;
  border-color: transparent transparent transparent var(--azul-institucional);
}
.active-tooltip {
  opacity: 1 !important;
  visibility: visible !important;
  transform: translateX(0px) !important;
}

/* ============================================
   MENÚ FLOTANTE
============================================ */
.floating-menu {
  position: fixed;
  bottom: 110px;
  right: 35px;
  display: flex;
  flex-direction: column;
  align-items: center;
  gap: 18px;
  z-index: 9999;
  opacity: 0;
  visibility: hidden;
  transform: translateY(20px);
  transition: all 0.5s cubic-bezier(0.175, 0.885, 0.32, 1.275);
}
.floating-menu.active {
  opacity: 1;
  visibility: visible;
  transform: translateY(0);
}

/* ============================================
   BOTONES SECUNDARIOS
============================================ */
.secondary-btn {
  position: relative;
  width: 58px;
  height: 58px;
  border-radius: 50%;
  display: flex;
  align-items: center;
  justify-content: center;
  cursor: pointer;
  box-shadow: 0 6px 20px rgba(0,0,0,0.15);
  transition: all var(--transition);
  opacity: 0;
  transform: translateY(30px) scale(0.8);
  border: none;
  outline: none;
  z-index: 10001;
}
.secondary-btn img {
  width: 30px;
  height: 30px;
}
.secondary-btn:focus-visible {
  outline: 2px solid var(--blanco);
  outline-offset: 2px;
}

.floating-menu.active .secondary-btn {
  animation: floatUp 0.5s cubic-bezier(0.175, 0.885, 0.32, 1.275) forwards;
}
.floating-menu.active .secondary-btn:nth-child(1) { animation-delay: 0.1s; }
.floating-menu.active .secondary-btn:nth-child(2) { animation-delay: 0.2s; }
.floating-menu.active .secondary-btn:nth-child(3) { animation-delay: 0.3s; }

.secondary-btn:hover {
  transform: translateY(-5px) scale(1.1);
  box-shadow: 0 10px 25px rgba(0,0,0,0.2);
}
.secondary-btn:active {
  transform: translateY(0) scale(0.95);
}

.whatsapp-btn { background: var(--whatsapp); color: white; }
.form-btn { background: var(--amarillo-institucional); color: white; }
.chatbot-btn { background: var(--azul-institucional); color: white; }

/* Tooltips de los botones secundarios */
.btn-tooltip {
  position: absolute;
  left: -180px;
  padding: 8px 15px;
  border-radius: 8px;
  font-size: 14px;
  font-weight: 600;
  color: white;
  white-space: nowrap;
  opacity: 0;
  visibility: hidden;
  transition: 0.3s all ease;
  pointer-events: none;
  transform: translateX(-10px);
  z-index: 10001;
  min-width: 140px;
  text-align: center;
}
.btn-tooltip::after {
  content: '';
  position: absolute;
  top: 50%;
  left: 100%;
  transform: translateY(-50%);
  border-width: 6px 0 6px 6px;
  border-style: solid;
}
.secondary-btn:hover .btn-tooltip {
  opacity: 1;
  visibility: visible;
  transform: translateX(0px);
}

/* Colores tooltip por botón */
.whatsapp-btn .btn-tooltip {
  background: var(--whatsapp);
}
.whatsapp-btn .btn-tooltip::after {
  border-color: transparent transparent transparent var(--whatsapp);
}

.form-btn .btn-tooltip {
  background: var(--amarillo-institucional);
  color: var(--azul-institucional);
}
.form-btn .btn-tooltip::after {
  border-color: transparent transparent transparent var(--amarillo-institucional);
}

.chatbot-btn .btn-tooltip {
  background: var(--azul-institucional);
}
.chatbot-btn .btn-tooltip::after {
  border-color: transparent transparent transparent var(--azul-institucional);
}

/* ============================================
   VENTANAS (Chat y Formulario)
============================================ */
.chat-window, .form-window {
  position: fixed;
  bottom: 90px;
  right: 20px;
  width: 380px;
  max-width: calc(100vw - 40px);
  height: 600px;
  max-height: calc(100vh - 120px);
  background: var(--bg-chat);
  border-radius: 20px;
  box-shadow: var(--shadow-heavy);
  display: none;
  flex-direction: column;
  overflow: hidden;
  z-index: 10000;
  animation: fadeIn 0.4s ease-out;
  border: 1px solid var(--gris-claro);
}
.form-window {
  height: auto;
  max-height: 600px;
}

/* Ventana minimizada */
.chat-window.minimized {
  height: 60px;
  overflow: hidden;
}
.chat-window.minimized #chatbot-messages,
.chat-window.minimized #chatbot-input-area,
.chat-window.minimized #lead-form,
.chat-window.minimized #typing-indicator {
  display: none;
}
.chat-window.minimized .window-header {
  min-height: 60px;
}

/* ============================================
   HEADER
============================================ */
.window-header {
  background: linear-gradient(135deg, var(--azul-institucional), var(--azul-complementario));
  color: white;
  padding: 15px 20px;
  display: flex;
  justify-content: space-between;
  align-items: center;
  min-height: 60px;
}
.form-header {
  background: linear-gradient(135deg, var(--azul-institucional), var(--azul-complementario));
}

.header-info {
  display: flex;
  align-items: center;
  gap: 12px;
}
.header-logo {
  width: 40px;
  height: 40px;
  border-radius: 50%;
  background: white;
  object-fit: contain;
  padding: 3px;
  border: 2px solid rgba(255,255,255,0.3);
}
.header-text {
  display: flex;
  flex-direction: column;
}
.header-text b {
  font-size: 16px;
  line-height: 1.2;
}

.status-container {
  display: flex;
  align-items: center;
  gap: 5px;
  margin-top: 2px;
}
.status-dot {
  width: 8px;
  height: 8px;
  border-radius: 50%;
}
.status-dot.online {
  background: var(--whatsapp);
  animation: statusPulse 2s infinite;
}
#status-text {
  font-size: 12px;
  opacity: 0.9;
}

.window-controls {
  display: flex;
  gap: 8px;
  align-items: center;
}
.window-btn {
  background: rgba(255, 255, 255, 0.2);
  border: none;
  color: white;
  width: 30px;
  height: 30px;
  border-radius: 50%;
  display: flex;
  align-items: center;
  justify-content: center;
  cursor: pointer;
  transition: all var(--transition);
  font-size: 14px;
}
.window-btn:hover {
  background: rgba(255, 255, 255, 0.3);
  transform: scale(1.1);
}
.window-btn:focus-visible {
  outline: 2px solid white;
  outline-offset: 1px;
}
.minimize-btn:hover { background: var(--warning); color: #333; }
.close-btn:hover { background: var(--danger); }
.clear-btn:hover {
  background: rgba(255, 193, 7, 0.8);
}

/* ============================================
   FORMULARIO DE BIENVENIDA
============================================ */
#lead-form {
  padding: 30px;
  text-align: center;
  display: flex;
  flex-direction: column;
  gap: 20px;
  height: 100%;
  justify-content: center;
  background: linear-gradient(135deg, var(--gris-claro) 0%, #ffffff 100%);
  overflow-y: auto;
}
.welcome-icon {
  font-size: 60px;
  color: var(--azul-institucional);
  margin-bottom: 10px;
  animation: bounceIn 0.8s ease;
}
#lead-form h3 {
  margin: 0;
  color: var(--azul-institucional);
  font-size: 24px;
  font-weight: 600;
}
#lead-form p {
  color: var(--text-sub);
  margin: 10px 0 20px;
  font-size: 15px;
  line-height: 1.5;
}
.privacy-note {
  font-size: 12px;
  color: #999;
  margin-top: 15px;
  display: flex;
  align-items: center;
  justify-content: center;
  gap: 8px;
}
.privacy-note i {
  color: var(--azul-institucional);
}

/* ============================================
   INPUTS
============================================ */
.interactive-input {
  padding: 15px;
  border: 2px solid var(--gris-claro);
  border-radius: 15px;
  outline: none;
  transition: all var(--transition);
  width: 100%;
  font-size: 15px;
  background: white;
  font-family: 'Poppins', sans-serif;
}
.interactive-input:focus {
  border-color: var(--azul-institucional);
  box-shadow: 0 8px 20px rgba(31, 35, 102, 0.15);
  transform: translateY(-2px);
}
.interactive-input:focus-visible {
  outline: 2px solid var(--azul-institucional);
  outline-offset: 2px;
}
.textarea-input {
  height: 120px;
  resize: vertical;
  padding-top: 15px;
  line-height: 1.5;
}

/* Input con icono */
.input-with-icon {
  position: relative;
}
.input-with-icon i {
  position: absolute;
  left: 15px;
  top: 50%;
  transform: translateY(-50%);
  color: var(--azul-institucional);
  z-index: 1;
}
.input-with-icon.textarea-icon i {
  top: 20px;
  transform: none;
}
.input-with-icon .interactive-input {
  padding-left: 45px;
}

/* ============================================
   BOTONES GENERALES
============================================ */
#lead-form button, .submit-btn {
  padding: 16px;
  min-height: 52px;
  width: 100%;
  background: linear-gradient(135deg, var(--azul-institucional), var(--azul-complementario));
  color: white;
  border: none;
  border-radius: 15px;
  cursor: pointer;
  font-weight: 600;
  transition: all var(--transition);
  font-size: 16px;
  display: flex;
  align-items: center;
  justify-content: center;
  gap: 10px;
  position: relative;
  overflow: hidden;
}
#lead-form button::before, .submit-btn::before {
  content: '';
  position: absolute;
  top: 0;
  left: -100%;
  width: 100%;
  height: 100%;
  background: linear-gradient(90deg, transparent, rgba(255,255,255,0.3), transparent);
  transition: left 0.7s;
}
#lead-form button:hover::before, .submit-btn:hover::before {
  left: 100%;
}
#lead-form button:hover, .submit-btn:hover {
  background: linear-gradient(135deg, var(--azul-complementario), var(--azul-institucional));
  transform: translateY(-2px) scale(1.02);
  box-shadow: 0 10px 25px rgba(31, 35, 102, 0.25);
}
#lead-form button:active, .submit-btn:active {
  transform: translateY(0) scale(0.98);
}
#lead-form button:focus-visible, .submit-btn:focus-visible {
  outline: 2px solid var(--azul-institucional);
  outline-offset: 2px;
}

/* Botón cancelar */
.cancel-btn {
  background: var(--gris-claro);
  padding: 16px;
  border: 2px solid var(--gris-claro);
  border-radius: 15px;
  color: #666;
  font-weight: 600;
  cursor: pointer;
  transition: all var(--transition);
  width: 50px;
  min-width: 50px;
  min-height: 50px;
  display: flex;
  align-items: center;
  justify-content: center;
}
.cancel-btn:hover {
  background: #e9ecef;
  border-color: #ced4da;
  transform: translateY(-2px);
}
.cancel-btn:focus-visible {
  outline: 2px solid var(--azul-institucional);
  outline-offset: 2px;
}

/* ============================================
   ÁREA DE MENSAJES
============================================ */
#chatbot-messages {
  flex: 1;
  padding: 20px;
  overflow-y: auto;
  overflow-x: hidden;
  background: linear-gradient(135deg, var(--gris-claro) 0%, #ffffff 100%);
  display: flex;
  flex-direction: column;
  gap: 15px;
  scroll-behavior: smooth;
}

/* ============================================
   MENSAJES
============================================ */
.bot-message {
  background: white;
  padding: 14px 18px;
  border-radius: 18px 18px 18px 4px;
  font-size: 15px;
  line-height: 1.5;
  color: var(--text-main);
  box-shadow: 0 3px 10px rgba(0,0,0,0.05);
  animation: popIn 0.3s ease;
  border-left: 4px solid var(--azul-institucional);
  max-width: 85%;
  align-self: flex-start;
  word-wrap: break-word;
}
.bot-message:hover {
  transform: translateX(5px);
  transition: transform 0.3s ease;
}

.user-message {
  background: linear-gradient(135deg, var(--azul-institucional), var(--azul-complementario));
  color: white;
  padding: 14px 18px;
  border-radius: 18px 18px 4px 18px;
  font-size: 15px;
  line-height: 1.5;
  box-shadow: 0 3px 10px rgba(31, 35, 102, 0.15);
  animation: popIn 0.3s ease;
  max-width: 85%;
  align-self: flex-end;
  position: relative;
  overflow: hidden;
  word-wrap: break-word;
}
.user-message::before {
  content: '';
  position: absolute;
  top: 0;
  left: -100%;
  width: 100%;
  height: 100%;
  background: linear-gradient(90deg, transparent, rgba(255,255,255,0.2), transparent);
  transition: left 0.7s;
}
.user-message:hover::before {
  left: 100%;
}
.user-message:hover {
  transform: translateX(-5px);
  transition: transform 0.3s ease;
}

/* ============================================
   TABLA DE COSTOS
============================================ */
.cost-table {
  width: 100%;
  border-collapse: collapse;
  margin: 15px 0;
  font-size: 13px;
  background: white;
  border-radius: 10px;
  overflow: hidden;
  box-shadow: 0 3px 10px rgba(0,0,0,0.05);
  border: 1px solid var(--gris-claro);
}
.cost-table th {
  background: linear-gradient(135deg, var(--azul-institucional), var(--azul-complementario));
  color: white;
  padding: 10px 12px;
  text-align: left;
  font-weight: 600;
  font-size: 12px;
}
.cost-table td {
  border-bottom: 1px solid var(--gris-claro);
  padding: 10px 12px;
  font-size: 12px;
}
.cost-table tr:hover {
  background: rgba(31, 35, 102, 0.05);
}
.cost-table tr:last-child td {
  border-bottom: none;
}

/* ============================================
   OPCIONES INTERACTIVAS
============================================ */
.options {
  display: flex;
  flex-direction: column;
  gap: 10px;
  width: 100%;
  margin-top: 10px;
}
.options button {
  width: 100%;
  padding: 14px;
  background: white;
  color: var(--azul-institucional);
  border: 2px solid var(--azul-institucional);
  border-radius: 12px;
  cursor: pointer;
  font-weight: 600;
  text-align: left;
  transition: all var(--transition);
  animation: slideInRight 0.3s ease forwards;
  opacity: 0;
  font-size: 14px;
  display: flex;
  align-items: center;
  gap: 10px;
  font-family: 'Poppins', sans-serif;
  position: relative;
  overflow: hidden;
}
.options button::before {
  content: '';
  position: absolute;
  top: 0;
  left: -100%;
  width: 100%;
  height: 100%;
  background: linear-gradient(90deg, transparent, rgba(31, 35, 102, 0.1), transparent);
  transition: left 0.7s;
}
.options button:hover::before {
  left: 100%;
}
.options button:hover {
  background: linear-gradient(135deg, var(--azul-institucional), var(--azul-complementario));
  color: white;
  transform: translateX(5px) scale(1.02);
  box-shadow: 0 5px 15px rgba(31, 35, 102, 0.2);
  border-color: var(--azul-complementario);
}
.options button:active {
  transform: translateX(2px) scale(0.98);
}
.options button:focus-visible {
  outline: 2px solid var(--azul-institucional);
  outline-offset: 2px;
}
.options button i {
  font-size: 16px;
  width: 20px;
  flex-shrink: 0;
}

/* ============================================
   BOTONES DE ACCIÓN MEJORADOS
============================================ */
.action-btn {
  width: 100%;
  min-height: 48px;
  padding: 14px;
  border-radius: 12px;
  font-weight: 600;
  cursor: pointer;
  border: none;
  margin-top: 8px;
  color: white;
  transition: all var(--transition);
  text-align: center;
  display: flex;
  align-items: center;
  justify-content: center;
  gap: 10px;
  font-size: 14px;
  font-family: 'Poppins', sans-serif;
  position: relative;
  overflow: hidden;
}
.action-btn::before {
  content: '';
  position: absolute;
  top: 0;
  left: -100%;
  width: 100%;
  height: 100%;
  background: linear-gradient(90deg, transparent, rgba(255,255,255,0.3), transparent);
  transition: left 0.7s;
}
.action-btn:hover::before {
  left: 100%;
}
.action-btn:hover {
  filter: brightness(1.1);
  transform: translateY(-2px) scale(1.02);
  box-shadow: 0 8px 20px rgba(0,0,0,0.15);
}
.action-btn:active {
  transform: translateY(-1px) scale(0.98);
}
.action-btn:focus-visible {
  outline: 2px solid white;
  outline-offset: 2px;
}

/* Variantes de action-btn */
.whatsapp-btn-action {
  background: linear-gradient(135deg, var(--whatsapp), var(--whatsapp-dark));
}
.whatsapp-btn-action:hover {
  box-shadow: 0 10px 25px rgba(37, 211, 102, 0.3);
}

.map-btn {
  background: linear-gradient(135deg, var(--amarillo-institucional), #e5ac00);
  color: var(--azul-institucional);
}
.map-btn:hover {
  box-shadow: 0 10px 25px rgba(246, 190, 0, 0.3);
}

/* ============================================
   BOTONES DE ASESOR
============================================ */
.advisor-primary-btn {
  padding: 14px;
  border-radius: 12px;
  font-weight: 600;
  cursor: pointer;
  border: none;
  color: white;
  transition: all var(--transition);
  display: flex;
  align-items: center;
  justify-content: center;
  gap: 10px;
  font-size: 15px;
  background: linear-gradient(135deg, var(--whatsapp), var(--whatsapp-dark));
  animation: gentlePulse 2s infinite ease-in-out;
  position: relative;
  overflow: hidden;
  width: 100%;
  margin-bottom: 10px;
  font-family: 'Poppins', sans-serif;
}
.advisor-primary-btn::before {
  content: '';
  position: absolute;
  top: 0;
  left: -100%;
  width: 100%;
  height: 100%;
  background: linear-gradient(90deg, transparent, rgba(255,255,255,0.3), transparent);
  transition: left 0.7s;
}
.advisor-primary-btn:hover::before {
  left: 100%;
}
.advisor-primary-btn:hover {
  transform: translateY(-2px) scale(1.02);
  filter: brightness(1.1);
  animation: none;
}
.advisor-primary-btn:active {
  transform: translateY(0) scale(0.98);
}
.advisor-primary-btn:focus-visible {
  outline: 2px solid white;
  outline-offset: 2px;
}

.advisor-secondary-btn {
  padding: 14px;
  border-radius: 12px;
  font-weight: 600;
  cursor: pointer;
  border: none;
  color: white;
  transition: all var(--transition);
  display: flex;
  align-items: center;
  justify-content: center;
  gap: 10px;
  font-size: 15px;
  background: linear-gradient(135deg, var(--azul-institucional), var(--azul-complementario));
  position: relative;
  overflow: hidden;
  width: 100%;
  font-family: 'Poppins', sans-serif;
}
.advisor-secondary-btn::before {
  content: '';
  position: absolute;
  top: 0;
  left: -100%;
  width: 100%;
  height: 100%;
  background: linear-gradient(90deg, transparent, rgba(255,255,255,0.3), transparent);
  transition: left 0.7s;
}
.advisor-secondary-btn:hover::before {
  left: 100%;
}
.advisor-secondary-btn:hover {
  transform: translateY(-2px) scale(1.02);
  filter: brightness(1.1);
}
.advisor-secondary-btn:active {
  transform: translateY(0) scale(0.98);
}
.advisor-secondary-btn:focus-visible {
  outline: 2px solid white;
  outline-offset: 2px;
}

/* Botón volver */
.back-btn {
  background: transparent;
  border: 2px solid var(--gris-claro);
  text-decoration: none;
  cursor: pointer;
  margin-top: 15px;
  color: var(--text-sub);
  font-size: 14px;
  align-self: center;
  padding: 10px 20px;
  min-height: 44px;
  border-radius: 25px;
  transition: all var(--transition);
  display: flex;
  align-items: center;
  gap: 8px;
  font-family: 'Poppins', sans-serif;
}
.back-btn:hover {
  background: var(--gris-claro);
  border-color: var(--azul-institucional);
  color: var(--azul-institucional);
  transform: translateY(-2px);
}
.back-btn:focus-visible {
  outline: 2px solid var(--azul-institucional);
  outline-offset: 2px;
}

/* ============================================
   BOTONES DE SECCIONES
============================================ */
.section-btn {
  width: 100%;
  min-height: 48px;
  padding: 14px;
  border-radius: 12px;
  font-weight: 600;
  cursor: pointer;
  border: none;
  margin-top: 10px;
  color: white;
  transition: all var(--transition);
  display: flex;
  align-items: center;
  justify-content: center;
  gap: 10px;
  font-size: 14px;
  position: relative;
  overflow: hidden;
  font-family: 'Poppins', sans-serif;
}
.section-btn::before {
  content: '';
  position: absolute;
  top: 0;
  left: -100%;
  width: 100%;
  height: 100%;
  background: linear-gradient(90deg, transparent, rgba(255,255,255,0.3), transparent);
  transition: left 0.7s;
}
.section-btn:hover::before {
  left: 100%;
}
.section-btn:hover {
  transform: translateY(-3px) scale(1.02);
  filter: brightness(1.1);
}
.section-btn:active {
  transform: translateY(-1px) scale(0.98);
}
.section-btn:focus-visible {
  outline: 2px solid white;
  outline-offset: 2px;
}

.academic-section-btn {
  background: linear-gradient(135deg, var(--azul-institucional), var(--azul-complementario));
}
.academic-section-btn:hover {
  box-shadow: 0 10px 25px rgba(31, 35, 102, 0.3);
}

.admission-section-btn {
  background: linear-gradient(135deg, var(--azul-complementario), #1F2366);
}
.admission-section-btn:hover {
  box-shadow: 0 10px 25px rgba(31, 35, 102, 0.3);
}

.schedule-section-btn {
  background: linear-gradient(135deg, var(--amarillo-institucional), #e5ac00);
  color: var(--azul-institucional);
}
.schedule-section-btn:hover {
  box-shadow: 0 10px 25px rgba(246, 190, 0, 0.3);
}

.location-section-btn {
  background: linear-gradient(135deg, var(--azul-institucional), var(--azul-complementario));
}
.location-section-btn:hover {
  box-shadow: 0 10px 25px rgba(31, 35, 102, 0.3);
}

/* ============================================
   CONTENEDORES MEJORADOS
============================================ */
.action-container, .advisor-container {
  background: linear-gradient(135deg, #f8f9ff, #eef2ff);
  border-radius: 15px;
  padding: 20px;
  margin: 15px 0;
  border: 2px solid var(--gris-claro);
  text-align: center;
  animation: slideInLeft 0.5s ease;
  transition: transform 0.3s ease, box-shadow 0.3s ease;
}
.action-container:hover, .advisor-container:hover {
  transform: translateY(-2px);
  box-shadow: 0 10px 30px rgba(0,0,0,0.1);
}

.action-icon, .advisor-icon {
  font-size: 50px;
  margin-bottom: 15px;
  display: block;
  animation: bounceIn 0.8s ease;
  color: var(--azul-institucional);
  transition: transform 0.5s ease;
}
.action-container:hover .action-icon,
.advisor-container:hover .advisor-icon {
  transform: scale(1.1) rotate(5deg);
}

.action-title, .advisor-title {
  color: var(--azul-institucional);
  font-weight: 700;
  margin-bottom: 10px;
  font-size: 18px;
}

.action-description, .advisor-description {
  color: var(--text-sub);
  font-size: 14px;
  line-height: 1.5;
  margin-bottom: 20px;
}

.action-buttons, .advisor-buttons {
  display: flex;
  flex-direction: column;
  gap: 10px;
}

/* ============================================
   INDICADOR DE ESCRIBIENDO
============================================ */
.typing {
  padding: 12px 20px;
  display: flex;
  gap: 8px;
  align-self: flex-start;
  background: white;
  border-radius: 20px;
  margin-left: 20px;
  box-shadow: 0 3px 10px rgba(0,0,0,0.05);
  width: fit-content;
}
.typing span {
  width: 10px;
  height: 10px;
  background: var(--azul-institucional);
  border-radius: 50%;
  animation: typing 1s infinite;
}
.typing span:nth-child(2) { animation-delay: 0.2s; }
.typing span:nth-child(3) { animation-delay: 0.4s; }

/* ============================================
   ÁREA DE INPUT
============================================ */
#chatbot-input-area {
  padding: 15px;
  background: white;
  display: flex;
  align-items: center;
  border-top: 1px solid var(--gris-claro);
  gap: 10px;
}
#chatbot-input-area input {
  flex: 1;
  padding: 12px 18px;
  border-radius: 25px;
  border: 2px solid var(--gris-claro);
  background: var(--gris-claro);
  outline: none;
  font-size: 15px;
  transition: all var(--transition);
  font-family: 'Poppins', sans-serif;
}
#chatbot-input-area input:focus {
  border-color: var(--azul-institucional);
  background: white;
  box-shadow: 0 0 0 3px rgba(31, 35, 102, 0.1);
}
#send-btn {
  background: linear-gradient(135deg, var(--azul-institucional), var(--azul-complementario));
  color: white;
  border: none;
  width: 45px;
  height: 45px;
  border-radius: 50%;
  cursor: pointer;
  transition: all var(--transition);
  font-size: 18px;
  display: flex;
  align-items: center;
  justify-content: center;
}
#send-btn:hover {
  transform: rotate(15deg) scale(1.1);
  box-shadow: 0 5px 15px rgba(31, 35, 102, 0.3);
}
#send-btn:active {
  transform: rotate(0deg) scale(0.95);
}
#send-btn:focus-visible {
  outline: 2px solid var(--azul-institucional);
  outline-offset: 2px;
}

/* ============================================
   FORMULARIO DE CONTACTO INTERNO
============================================ */
.form-content {
  padding: 25px;
  display: flex;
  flex-direction: column;
  gap: 15px;
  overflow-y: auto;
}
.form-instruction {
  font-size: 14px;
  color: var(--text-sub);
  margin-bottom: 10px;
  text-align: center;
  line-height: 1.5;
}
.form-buttons {
  display: flex;
  gap: 10px;
  margin-top: 10px;
}
.submit-btn {
  flex: 1;
}

.contact-form-container {
  background: white;
  padding: 20px;
  border-radius: 15px;
  margin: 10px 0;
  box-shadow: 0 5px 15px rgba(0,0,0,0.05);
  animation: fadeIn 0.5s ease;
}
.contact-form-container input,
.contact-form-container textarea {
  margin-bottom: 12px;
}

/* ============================================
   MENSAJES DE CONTEXTO
============================================ */
.redirect-message {
  background: linear-gradient(135deg, #fff9e6, #fff3cc);
  border-radius: 15px;
  padding: 15px;
  margin: 15px 0;
  border-left: 4px solid var(--amarillo-institucional);
  animation: fadeIn 0.5s ease;
}
.redirect-message i {
  color: var(--amarillo-institucional);
  margin-right: 10px;
}

.user-query {
  background: linear-gradient(135deg, var(--azul-institucional), var(--azul-complementario));
  color: white;
  padding: 12px 16px;
  border-radius: 15px;
  margin: 10px 0;
  font-style: italic;
  border: 2px solid rgba(255,255,255,0.2);
  position: relative;
  overflow: hidden;
}
.user-query::before {
  content: '';
  position: absolute;
  top: 0;
  left: -100%;
  width: 100%;
  height: 100%;
  background: linear-gradient(90deg, transparent, rgba(255,255,255,0.2), transparent);
  transition: left 0.7s;
}

/* ============================================
   OPCIONES DE CONTACTO MEJORADAS
============================================ */
.whatsapp-option, .form-option, .call-option, .back-option {
  display: flex;
  flex-direction: column;
  align-items: stretch;
  justify-content: center;
  width: 100%;
  min-height: 64px;
  padding: 14px 16px;
  text-align: left;
  position: relative;
  overflow: hidden;
  border-radius: 12px;
  line-height: 1.25;
  white-space: normal;
  word-break: normal;
  transition: all var(--transition);
  cursor: pointer;
  border: none;
  font-family: 'Poppins', sans-serif;
}
.whatsapp-option small, .form-option small, .call-option small, .back-option small {
  font-size: 11px;
  opacity: 0.8;
  margin-top: 5px;
  font-weight: normal;
  line-height: 1.3;
}

.whatsapp-option {
  background: linear-gradient(135deg, #25d366, #128C7E);
  color: white;
}
.whatsapp-option:hover {
  transform: translateX(5px) scale(1.02);
  box-shadow: 0 5px 15px rgba(37, 211, 102, 0.3);
}
.whatsapp-option:focus-visible {
  outline: 2px solid white;
  outline-offset: 2px;
}

.form-option {
  background: linear-gradient(135deg, var(--azul-institucional), var(--azul-complementario));
  color: white;
}
.form-option:hover {
  transform: translateX(5px) scale(1.02);
  box-shadow: 0 5px 15px rgba(31, 35, 102, 0.3);
}
.form-option:focus-visible {
  outline: 2px solid white;
  outline-offset: 2px;
}

.call-option {
  background: linear-gradient(135deg, var(--amarillo-institucional), #e5ac00);
  color: var(--azul-institucional);
}
.call-option:hover {
  transform: translateX(5px) scale(1.02);
  box-shadow: 0 5px 15px rgba(246, 190, 0, 0.3);
}
.call-option:focus-visible {
  outline: 2px solid var(--azul-institucional);
  outline-offset: 2px;
}

.back-option {
  background: #f5f5f5;
  color: #333;
  border: 2px solid #ddd;
}
.back-option:hover {
  transform: translateX(5px) scale(1.02);
  box-shadow: 0 5px 15px rgba(0,0,0,0.1);
}
.back-option:focus-visible {
  outline: 2px solid var(--azul-institucional);
  outline-offset: 2px;
}

/* ============================================
   BADGE DE NUEVO MENSAJE
============================================ */
.new-message-badge {
  position: absolute;
  top: -5px;
  right: -5px;
  background: var(--danger);
  color: white;
  width: 20px;
  height: 20px;
  border-radius: 50%;
  font-size: 10px;
  display: flex;
  align-items: center;
  justify-content: center;
  animation: bounceIn 0.5s;
  font-weight: bold;
  z-index: 1;
}

/* ============================================
   ESTADOS ESPECIALES DE MENSAJES
============================================ */
.success-message {
  background: linear-gradient(135deg, #e8f5e9, #c8e6c9);
  border-left: 4px solid #4CAF50;
}
.success-message i { color: #4CAF50; }

.warning-message {
  background: linear-gradient(135deg, #fff8e1, #ffecb3);
  border-left: 4px solid var(--amarillo-institucional);
}
.warning-message i { color: var(--amarillo-institucional); }

.info-message {
  background: linear-gradient(135deg, #e3f2fd, #bbdefb);
  border-left: 4px solid #2196f3;
}
.info-message i { color: #2196f3; }

/* ============================================
   SCROLLBAR PERSONALIZADO (WebKit + Firefox)
============================================ */
#chatbot-messages {
  scrollbar-width: thin;
  scrollbar-color: var(--azul-institucional) #f1f1f1;
}
#chatbot-messages::-webkit-scrollbar {
  width: 6px;
}
#chatbot-messages::-webkit-scrollbar-track {
  background: #f1f1f1;
  border-radius: 10px;
}
#chatbot-messages::-webkit-scrollbar-thumb {
  background: var(--azul-institucional);
  border-radius: 10px;
}
#chatbot-messages::-webkit-scrollbar-thumb:hover {
  background: var(--azul-complementario);
}

/* También para formularios con scroll */
.form-content::-webkit-scrollbar {
  width: 5px;
}
.form-content::-webkit-scrollbar-track {
  background: #f1f1f1;
}
.form-content::-webkit-scrollbar-thumb {
  background: var(--azul-institucional);
  border-radius: 10px;
}

/* ============================================
   RESPONSIVE
============================================ */
@media (max-width: 768px) {
  .main-floating-btn {
    width: 60px;
    height: 60px;
    bottom: 20px;
    right: 20px;
    font-size: 26px;
  }

  .floating-menu {
    bottom: 90px;
    right: 25px;
    gap: 14px;
  }

  .secondary-btn {
    width: 50px;
    height: 50px;
  }

  .chat-window, .form-window {
    width: calc(100vw - 30px);
    right: 15px;
    left: 15px;
    bottom: 80px;
    height: 65vh;
    max-height: 65vh;
    border-radius: 18px;
  }

  .form-window {
    height: auto;
    max-height: 70vh;
  }

  .chat-window.minimized {
    width: calc(100vw - 30px);
    height: 55px;
    min-height: 55px;
    max-height: 55px;
    bottom: 80px;
    border-radius: 18px;
  }
  .chat-window.minimized #chatbot-messages,
  .chat-window.minimized #chatbot-input-area,
  .chat-window.minimized #lead-form,
  .chat-window.minimized #typing-indicator {
    display: none;
  }
  .chat-window.minimized .window-header {
    min-height: 55px;
  }

  .floating-notification {
    left: -140px;
    font-size: 12px;
    padding: 8px 15px;
    min-width: 150px;
    max-width: 180px;
  }

  .btn-tooltip {
    left: -140px;
    font-size: 12px;
    padding: 6px 12px;
    min-width: 120px;
  }

  .window-header {
    padding: 12px 15px;
    min-height: 55px;
  }

  .advisor-container, .action-container {
    padding: 15px;
  }

  .advisor-title, .action-title {
    font-size: 16px;
  }

  .advisor-description, .action-description {
    font-size: 13px;
  }

  .section-btn {
    padding: 12px;
    font-size: 13px;
  }

  #lead-form {
    padding: 20px;
  }

  .options button {
    font-size: 13px;
    padding: 12px;
  }

  .bot-message, .user-message {
    font-size: 14px;
    padding: 12px 15px;
  }
}

@media (max-width: 480px) {
  .main-floating-btn {
    width: 55px;
    height: 55px;
    bottom: 15px;
    right: 15px;
    font-size: 24px;
  }

  .secondary-btn {
    width: 46px;
    height: 46px;
  }

  .chat-window, .form-window {
    width: calc(100vw - 20px);
    right: 10px;
    left: 10px;
    bottom: 75px;
    height: 70vh;
    max-height: 70vh;
    border-radius: 16px;
  }

  .form-window {
    height: auto;
    max-height: 75vh;
  }

  .chat-window.minimized {
    width: calc(100vw - 20px);
    height: 50px;
    min-height: 50px;
    max-height: 50px;
    border-radius: 16px;
  }

  .window-header {
    padding: 10px 12px;
    min-height: 50px;
  }

  .header-logo {
    width: 32px;
    height: 32px;
  }

  .header-text b {
    font-size: 14px;
  }

  #status-text {
    font-size: 10px;
  }

  .floating-notification {
    left: -120px;
    font-size: 11px;
    padding: 6px 10px;
    min-width: 130px;
    max-width: 150px;
  }

  .btn-tooltip {
    left: -120px;
    font-size: 11px;
    padding: 5px 8px;
    min-width: 110px;
  }

  .whatsapp-option, .form-option, .call-option, .back-option {
    padding: 12px;
    min-height: 56px;
  }

  .section-btn, .action-btn {
    padding: 10px;
    font-size: 12px;
    min-height: 44px;
  }

  .options button {
    font-size: 12px;
    padding: 10px;
  }

  #lead-form h3 {
    font-size: 20px;
  }

  #lead-form p {
    font-size: 13px;
  }
}

/* ============================================
   ACCESIBILIDAD ADICIONAL
============================================ */
/* Resaltar foco solo cuando se navega con teclado */
.js-focus-visible :focus:not(.focus-visible) {
  outline: none;
}
.js-focus-visible .focus-visible {
  outline: 2px solid var(--azul-institucional);
  outline-offset: 2px;
}

/* ============================================
   UTILIDADES FINALES
============================================ */
.fa-spin {
  animation: spin 1s linear infinite;
}

/* Prevenir desplazamiento del body cuando el modal está abierto */
body.chat-open {
  overflow: hidden;
}

/* Asegurar que los contenedores del chatbot no hereden estilos no deseados */
#chatbot-container button,
#chatbot-container a,
#chatbot-container input,
#chatbot-container textarea {
  box-sizing: border-box;
  font-family: 'Poppins', sans-serif;
}

/* Fix para que tooltips no se corten en pantallas pequeñas */
@media (max-width: 380px) {
  .btn-tooltip {
    left: auto;
    right: 70px;
    text-align: right;
  }
  .btn-tooltip::after {
    left: auto;
    right: -6px;
    border-width: 6px 6px 6px 0;
    border-color: transparent var(--whatsapp) transparent transparent;
  }
}